Zuora cloud app

Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. For Enter app name, enter Zuora.
5. In the search results, point to Zuora and click Select.
6. In the Google Identity Provider details window, for Option 2: Copy the SSO URL, entity ID, and certificate:
   1. Next to SSO URL, click Copy  and save the URL. 
   2. Next to Entity ID, click Copy  and save the URL. 
   3. Next to Certificate, click Download  and download the certificate.

      You need these details to complete the setup in Zuora.

7. Click Continue.
8. On the Service provider details page, enter the ACS URL and Entity ID in the following lists that match your configuration environment.

   ACS URL

   • U.S. production: https://www.zuora.com/apps/saml/SSO/alias/defaultAlias 
   • U.S. API sandbox: https://apisandbox.zuora.com/apps/saml/SSO/alias/defaultAlias 
   • EU production: https://eu.zuora.com/apps/saml/SSO/alias/defaultAlias 
   • EU API sandbox: https://sandbox.eu.zuora.com/apps/saml/SSO/alias/defaultAlias 

   Entity ID

   • U.S. production: www.zuora.com 
   • U.S. API sandbox: apisandbox.zuora.com
   • EU production: eu.zuora.com
   • EU API sandbox: sandbox.eu.zuora.com    
9. Click Continue.
10. (Optional) To map Google directory attributes to the corresponding app attributes, in the Attribute Mapping window:

    1. Click Add Mapping.
    2. Click Select fieldselect a Google directory attribute.
    3. For App attributes, enter the corresponding app attribute.
11. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the groups attribute name of the corresponding service provider.

    Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

12. Click Finish.

1. Send an email to Zuora customer support asking them to turn on SSO for your organization and include the following details:

   • The email domain that you want to use for SSO.
   • The SSO URL and Entity ID that you copied in Step 1.
   • The certificate that you downloaded in Step 1. 
   • A Logout URL in the following format: scheme://domain:port/path?query_string#fragment_id.
2. Wait for Zuora to confirm that the setup is complete.
3. Open an Incognito browser window, go to the Zuora sign-in page, and sign in with your Zuora administrator account.
4. Click SettingsSingle Sign-On.
   You should see a message that SSO is turned on and a URL to use for signing in.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Zuora.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your Zuora user account domains match the primary domain of your organization’s managed Google Account.

Zuora supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Zuora.
4. In the Zuora section, click Test SAML login. 

   The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.

Verify service provider-initiated SSO

1. Close all browser windows.
2. Go to the Zuora sign-in page. 

   You should be redirected to the Google sign-in page.

3. Enter your Google Workspace username and password. 

   After your credentials are authenticated, you are redirected to Zuora.