Migrating chat messages from Teams using the new data migration service is currently in beta and subject to the Pre-General Availability Offerings Terms in the Google Workspace Service Specific Terms.
If you migrate users' chat messages with chat migration for the new data migration service, you can access a migration report. The report gives you detailed information on migrated items.
Access the report | Interpret the migration report | Common error messages
Access the report
You must be signed in as a super administrator for this task.
-
Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
-
In the Admin console, go to Menu
Data
Data import & export
- Click Download migration report.
- If the Tasks list doesn't open automatically with the downloaded report, click Tasks
.
- For Your Tasks, click the link to open the file.
- (Optional) To download the file, click Download CSV.
Interpret the migration report
Use the report to identify items that didn't migrate and the reasons for the failure.
| Error report field | Description |
|---|---|
| Status | The migration status of the item (skipped, warning, error, success). |
| Error/warning code & description | The code and message associated with the error or warning status.
For help with frequently seen error messages, go to Troubleshoot common error messages (later on this page). |
| Processing start time | Start time of the migration of the item. |
| Processing end time | End time of the migration of the item. |
| Source type | The source item (such as, team, channel, channel metadata, channel memberships, or message). |
| Source identifier | ID of the source item. |
| Source URI | URI of the source item. |
| Target type | The target item (such as, space, space metadata, space memberships, or message). |
| Target identifier | ID of the item being migrated to the target account. |
| Target URI | URI of the target item. |
Troubleshoot common error messages
If you get an error that's not mentioned in this table, try running a delta migration.
| Error message | Description & troubleshooting help |
|---|---|
| An error occurred while calling source side | Verify that the Microsoft administrator account has the Global Administrator role. If it does, try running a delta migration. |
| An error occurred while calling target side | Verify the following points are correct:
|
| Internal error occurred | You might get this error if the original message on the source account was:
You might also get this error if the users specified in the Destination Email column of your identity map don't have a user account on the target domain. Correct the map and retry. For details, go to Create & upload an identity map |
| Found entries missing in the identity mapping for <username> | A source user is not mapped to a target user in the identity map. Correct the map and retry. For details, go to Create & upload an identity map. |
| Task Failed - FAILED_PRECONDITION |
|
| Task Failed - Email Not Found | Make sure that the users specified in the error are listed in your Google Workspace domain's Directory. For details, go to Set up and manage the Directory. |
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