The following lists common sync error messages, and how to troubleshoot them. Read more about syncing engine accounts in Search Ads 360.
Sync was canceled by user
Possible Cause
Troubleshoot
Unable to sync because of invalid credentials
Possible Cause
Troubleshoot
If the root of the error is Microsoft Advertising or Yahoo! Gemini account, you should sign into the engine to verify that the credentials are correct.
If the root of the error is a Baidu or Yahoo! Japan account, you should sign into the engine to verify that the credentials are correct, and confirm that Search Ads 360 has the appropriate authorizations.
If the root of the error is a Google Ads account, you should link the Google Ads customer ID to the Google Ads manager account for Search Ads 360.
Search Ads 360 temporarily cannot sync with the engine. Please try again later, or contact support for more information
Possible Cause
Troubleshoot
Unable to sync because trafficking is stopped on the account. Please email support and include the URL
Possible Cause
- As per a user's request.
- As part of an internal bug investigation.
Troubleshoot
DS3_ERROR_SYNC_UNSUPPORTED_DATA_ON_ENGINE:...
Possible Cause
Troubleshoot
Unable to sync because clickserve.dartsearch.net is not in your list of authorized tracking domains. Please contact your Baidu Account Manager to fix and try again
Possible Cause
Troubleshoot
Can't sync because one or more keywords specifies different HTTP schemes for mobile and non-mobile URLs. Change the keywords in Baidu to use either http or https for both URLs, then sync again
Possible Cause
Troubleshoot
Unable to sync because the account failed to be migrated to Upgraded URLs
Possible Cause
Troubleshoot
Unable to sync this engine account. Please contact support because the agency or advertiser could be paused
Possible Cause
Troubleshoot
- Run a manual sync on the paused engine account, and then resume the engine account.
- Remove the paused engine account, and recreate a new version.
This engine account setting may not match the engine because of an issue during sync or trafficking
Possible Cause
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Mutation failed because a matching AD_GROUP already exists for CAMPAIGN
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Unable to sync because the advertiser is missing the link for a Microsoft Merchant Center account
Possible Cause
Troubleshoot
- In Search Ads 360, navigate to an advertiser.
- In the left navigation panel, click Feeds.
- In the table, select the checkbox next to the inventory account for the Google Merchant Center.
- Above the reporting table, click Edit, and then click Edit details.
- In the Bing Merchant Center section, in the Add new store ID box, type the Microsoft Merchant Center store ID.