Google Pixel Device DOA/DAP policy

DAP (Dead After Purchase)

Applicability of DAP: For physical retail stores and online purchases in India.

This policy applies exclusively to Pixel devices (Smartphone, Buds or Watch) purchased by you in India. It covers instances where you discover a non-working Pixel device upon opening the box outside the retail store or within 14 days from the date of purchase. You are required to follow these steps:

1. Contact Google Support: Visit one of the below links to request assistance. Our support agents will guide you with service options and will confirm the purchase date using your original invoice.

   Pixel Smartphone	support.google.com/pixelphone
   Pixel Buds	support.google.com/googlepixelbuds
   Pixel Watch	support.google.com/googlepixelwatch

2. Prepare your Return: 

   1. Packaging: You are required to place your Pixel Device in its original box, including all original accessories and the invoice.

   2. Shipping: You have two options:

      1. Courier Pickup: Our support agents can arrange a courier to pick `up (mail-in) your Pixel device from the address provided by You.

      2. Walk-in Center: You can bring your Pixel device to the nearest Walk-in Center. Find the nearest local service centre in India.

3. Diagnosis and Replacement:  
   1. Once our repair center receives the Pixel device, it will be thoroughly diagnosed in accordance with Google Hardware warranty policy. Get more info on phone repair. 
   2. If your Pixel device is deemed defective, we will provide a replacement. The replacement will be shipped to your original shipping address or the Walk-in Center that you used to return your device. 
   3. If your Pixel device is not found defective, we will ship it back as it is.

DOA (Dead on Arrival)

Applicability of DOA: Only for physical retail stores in India

This policy applies exclusively to Pixel devices (Smartphone, Buds or Watch) purchased by you at physical retail stores in India. It covers instances where you discover a non-working Pixel device upon opening the box or during initial setup within the retail store.

Resolution Process:

1. Immediate Replacement: The retail store will promptly provide a new Pixel device as a replacement.

2. Setup Assistance: If required, store staff will assist the customer with setting up the new device.

3. IMEI Update: The retail store will ensure the correct IMEI or serial number (device identifier) is associated with the purchase.

4. Standard Warranty: The new device will be covered by the standard 1 year warranty for Pixel devices.

Post-Purchase Issues:

In-case you discover an issue after leaving the store, our standard DAP policy will apply. You should contact Google Support for assistance.