If your phone’s USB-C port or charging cable heats up too much, or if your phone senses liquid or debris in its USB-C port, you’ll get a message that says either:
- 'Unplug charger'
- 'Liquid or debris in USB port'
Step 1: Unplug charger and headphones
Important: Be careful. The charging cable could be very warm.
If your phone is charging:
- Unplug the power adaptor from the wall.
- Let your phone sit for a few minutes to cool.
- Disconnect the charging cable from your phone.
Tip: If you're using USB-C headphones, remove the headphones from the USB-C port.
Step 2: Check the USB-C port and cable
Important: Use the cable that comes in the box with your phone.
Check for moisture or debris inside the USB-C port and cable. Do not put anything into them. If the USB-C port or charging cable is wet
- Turn off your phone.
- Set it on a flat surface to dry at room temperature.
To remove the debris, with the USB-C port faced downwards, gently tap it against your hand.
If the USB-C port appears clean and dry
- If you got the 'Unplug charger' message:
- Turn off your phone.
- Let it sit for a few minutes to cool before you turn it back on.
- If you got the 'Liquid or debris' message, wait a few minutes until you get the message 'Okay to use USB port'.
If your phone's USB-C port appears burned, melted or corroded, learn how to file a warranty claim or find an authorised repair partner.
Stop using it and get a replacement cable from the Google Store.
Use a different phone, tablet or computer to contact us.
If the message comes back, or doesn’t go away
- 'Unplug charger': If this message shows more than once, proceed to contact us.
- 'Liquid or debris': If this message shows for two hours or more, proceed to contact us.