Check my repair status

If your repair history isn’t updated yet, refer to the time frames below.

Mail-in:

• The mail-in repair process takes up to 10 business days after you send your item.
• If you request a prepaid shipping package, we’ll send it in up to 2 business days.
• If your repair order needs an update after our inspection, you'll be asked for approval in an email: “Action needed: Approve changes to repair order immediately, RMA# xxx”
• Once you approve the final cost and complete checkout, the order will be completed in up to 3 business days. If you decline the update, your device won’t be repaired and it'll be returned in up to 2 business days.

Walk-in:

• For updates on your repair, contact the repair partner where you dropped off your device.

To get tracking information and updates on your mail-in repair, check your Google Store repair history. You can also use tracking numbers or tracking links from your carrier to get repair updates.

For prepaid packaging: Check emails from the Google Store that have tracking links. You can also check your Google Store order history.

To get your repair history, select Repairs and replacements at the top right on the order history page.

You can track your shipping kit in your Google Store order history.

If you get an error at check out, contact support. Be ready to give support your contact information and error details.

For help with Pixel repairs, contact Pixel Support center. It's helpful to have the IMEI. Learn how to find your Pixel phones device’s IMEI.

For help with tablet repairs, contact Pixel tablet support. It's helpful to have the serial number. Learn how to find your Pixel tablet serial number.

During the repair request process, select all the problems that best describe your item’s condition. The repair partner checks your device once it's received to identify what needs to be fixed.

Repairs must be for all damage to the device in-warranty and out-of-warranty. You'll be charged for out-of-warranty repairs.

Repaired devices get a 90-day warranty. If you already have a warranty but it’s less than 90 days, it’ll be extended to a total of 90 days. The repair partner will complete repairs during this time.

If parts for repairs are unavailable or your device is beyond repair, contact Pixel Support Center.

Mail-in:

When you place your repair order, your payment method is authorized for the estimated repair cost. Once the inspection is complete and if no extra items need to be fixed on your device, you'll be charged and the repair will begin.

If more items need to be fixed on your device after we inspect it, we’ll contact you via email. You have 10 days to accept and pay the updated cost or to decline the update. If we don’t hear from you in that time, we’ll send the device back to you unrepaired and you won't be charged.

Walk-in:

After you drop off your device at a repair partner and if there's other damage found during inspection, you'll be contacted about additional charges for the repair. You must accept the charges to begin repairs.

For European repairs only, you can decline additional charges for cosmetic repairs such as scratches on the display.

You might also be charged for repairs even if your device is in warranty because the manufacturer’s warranty doesn’t cover certain damage types. Some frequently excluded damage types include cracked screens and liquid damage. Internal damages may not be visible.

Actual repair costs may be higher than the quoted estimate. If there's a discrepancy between the estimated quote and the actual cost, you’ll receive a confirmation email to approve the cost change.

Mail-in:

If more damage is found during inspection, you'll be asked to approve the new cost before repairs can start.

You have 10 days to accept and pay the updated cost. If you decline the update or if we don’t hear from you in time, we’ll return your device without repairs.

For more information about mail-in repairs, contact Google Store help.

Walk-in:

If more damage is found during drop-off inspection, you'll be asked to approve the new cost before repairs can start.

If you’re charged the wrong amount for an updated order or charged for a canceled order, have the IMEI and order number ready and contact Pixel Support Center.