Where to find product information
Where to find product information
This detailed guide includes the basic safety guidelines in the printed safety & warranty booklet that comes with your Pixel 2 and Pixel 2 XL. It also includes additional safety, regulatory and warranty information about Pixel 2 and Pixel 2 XL.
- Safety, environmental and regulatory information: g.co/PixelSafetyInfo
- Warranty details for your country of purchase, including instructions for making a claim: g.co/PixelPhoneWarranty
- Electronic regulatory labels and Specific Absorption Rate (SAR) values for your device: Settings
About phone
- Comprehensive online help: g.co/pixelcare
California battery charger efficiency
Safety warnings
To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow these precautions below.
Handling
Handle your phone with care. You may damage the device or the battery if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a device with a cracked screen. Using a damaged device may cause battery overheating or injury. Don’t expose your phone to liquids, which can cause a short circuit and overheating. If your phone gets wet, do not attempt to dry it using an external heat source.
The phone is designed to work best in ambient temperatures between 0° and 35°C, and should be stored between ambient temperatures of -20° and 45°C. Do not leave your phone in places where the temperature may exceed 45°C, such as on a car dashboard or near a heating vent, as this may damage the product, overheat the battery or pose a risk of fire. Keep your phone away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and don’t use it until it has cooled.
Use of your phone in certain modes, such as gaming, taking videos or VR, can cause your phone to generate more heat than it would under normal operating conditions. This may cause your phone to operate in a reduced-power mode or temporarily shut down.
Contact customer service and do not use the phone if it isn’t working properly or has been damaged.
Care and cleaning
Unplug the device and adaptor before cleaning, during lightning storms or when unused for extended periods of time. Avoid solvent and abrasive material that may cause damage to the product surface. Exposure to make-up, chemicals and dyed materials such as denim can stain the light-coloured phone case. Use a clean, soft, and dry or slightly damp cloth to clean the device and accessories. Do not use any chemical detergent, powder or other chemical agents (such as alcohol or benzene) to clean the phone or accessories. Don’t clean your device while it is charging.
Repair and service
Don’t attempt to repair the phone yourself. Disassembling the device may result in loss of water resistance or cause injury. For example, the device contains a laser that can be damaged during disassembly which might expose you to hazardous laser emissions which are not visible.
Pixel 2 and Pixel 2 XL should only be repaired by Google or a Google-authorised service provider. Unauthorised repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorisations. Contact customer service for authorised service. For online help and support, visit g.co/PixelCare.
Charging
Make sure that the power adaptor and Pixel 2 and Pixel 2 XL are well ventilated when in use or charging. Using damaged cables or power adaptor, or charging when moisture is present, can cause fire, electric shock, injury or damage to the phone or other property. When charging the phone, make sure that the power adaptor is plugged into a socket near the phone and is easily accessible. Avoid charging the device in direct sunlight. This product is intended for use with a certified Limited Power Source (LPS) per IEC 60950-1 rated: 5 Volts DC, maximum 3 Amp; 9 Volts DC, maximum 2 Amp; or both. The power adaptor should also have been qualified per CTIA Certification Requirements for Battery System Compliance to IEEE 1725.
Only charge your phone with the included power adaptor and cable, or compatible charging accessories available on the Google Store. Failure to use compatible charging accessories can cause fire, electric shock, injury or damage to the phone and the accessories.
When disconnecting the power adaptor from a power socket, pull on the adaptor, never on the cable. Do not twist or pinch the USB cable, and do not force a connector into a port.
Prolonged heat exposure
The phone and its charger generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use or charging because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on your device or its power adaptor, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.
Your device may generate additional heat when charging, using a torch setting or using certain features, such as recording video or VR. Use extra care when operating the device in these modes.
Hearing protection
Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earphones.
Battery
This phone contains a Lithium-ion polymer or Lithium-ion battery, which meets the standard IEEE 1725. Do not attempt to remove the battery yourself. To replace it, take the device to a service centre authorised by Google. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazard. If the battery leaks, do not allow the leaking fluid to come into contact with eyes, skin or clothing. If the fluid is already in contact with the eyes, do not rub them. Rinse the eyes with clean water immediately and seek medical advice. Keep a leaking battery away from fire, as there is a danger of ignition or explosion.
Dispose of your phone, battery and accessories according to local regulations. Do not dispose of them in normal household waste. Improper disposal may lead to fire, explosion and/or other hazards. Keep the battery away from children.
Environmental restriction
To prevent damage to your phone’s parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your phone inside a vehicle or in places where the temperature may exceed 45°C, such as on a car dashboard, window sill, near a heating vent or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the product, overheat the battery or pose a risk of fire or explosion.
Do not use, store or transport your phone where flammables or explosives are stored (in petrol stations, fuel depots or chemical plants, for example). Do not use your phone where blasting operations are in progress or in potentially explosive atmospheres such as fuelling areas, fuel storehouses, below deck on boats, fuel or chemical transfer or storage facilities and areas where the air contains chemicals or particles, such as grain, dust or metal powders. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
Navigation
Your device may include mapping and navigation services. These services depend on a working data connection and location services that may not be available at all times. Maps and directions may be inaccurate. Carefully review directions, use common sense, and follow all applicable traffic laws and signs.
Actual conditions; Assumption of risk. When you use Google Maps/Google Earth's map data, traffic, directions and other Content, you may find that actual conditions differ from the map results and Content. Exercise your independent judgment and use Google Maps/Google Earth at your own risk. You’re responsible at all times for your conduct and its consequences.
Distraction
Using your device when performing certain activities can distract you and may cause a dangerous situation for you or others. To reduce the risk of accidents (and because it’s prohibited by law in many countries), do not use your device while driving, cycling, while operating machinery or engaging in any activities that have potentially serious consequences. Follow local laws about using mobile devices, headphones and helmets.
Radio frequency interference
Observe rules that prohibit the use of wireless technology (e.g. mobile or Wi-Fi). Your device is designed to comply with regulations governing radio frequency emissions but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft or immediately before boarding, use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation or be illegal. You may be able to use your device in aeroplane mode.
Medical device interference
Your device uses radios and other components that emit electromagnetic fields, and contains magnets. These electromagnetic fields and magnets may interfere with pacemakers and other implanted and nearby medical devices. Always keep the phone and its charger more than 15 cm (6 in) from the surface of the skin near the pacemaker. Hold the phone on the other side of your body from the pacemaker or other implanted or nearby medical device. Do not carry the phone in a breast pocket or in a pocket near the pacemaker or other implanted or nearby medical device. If you have questions about using your Google device with or near your pacemaker or other implanted or nearby medical device, consult your healthcare provider. If you suspect that your device is interfering with your pacemaker or medical devices, turn off your device and consult your doctor for information specific to your medical device.
Hospitals
Switch off your wireless device when requested to do so in hospitals, clinics or healthcare facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
Explosive atmospheres
Do not use, store or transport your phone where flammables or explosives are stored (in petrol stations, fuel depots or chemical plants, for example). Do not use your wireless device where blasting operations are in progress, or in potentially explosive atmospheres. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might be present.
Child safety
Your phone contains (or comes with) small parts, plastic elements and parts with sharp edges that may cause an injury or create a choking hazard. Do not leave your phone and its accessories within the reach of small children or allow them to play with it. They could hurt themselves or others, or could accidentally damage the phone. Consult a doctor immediately if small parts are swallowed.
Emergency communications
This device operates using radio signals and may not establish or maintain a connection in all conditions. Wireless devices may not be reliable for emergency communications. While some jurisdictions transmit emergency information over wireless networks, your device may not always receive these communications depending on network connectivity.
Health-related functions
Your phone and its associated exercise application functions are not medical devices and are intended for information purposes only. They are not designed or intended for use in the diagnosis of disease or other conditions, or in the cure, monitoring, mitigation, treatment or prevention of disease.
Water resistance
Your device is water resistant but not waterproof. Your phone has a water protection rating of IPX7 under IEC standard 60529. Water resistance may be compromised due to normal wear and tear or damage to the phone. The phone charger and other accessories are not water resistant. Do not charge the device when wet.
Magnetic fields
Avoid placing any media containing magnets or sensitive to magnetism, such as credit cards, bank cards, audio/video tapes or magnetic memory devices, near this product or its charger or charging cable, because you may lose information stored on those media. Media containing information sensitive to magnets should be kept at least 5 cm away from this phone.
Human exposure to radio frequency energy
Like any other phone, your wireless device emits radio frequency energy (RF) during use. According to the International Commission on Non-Ionizing Radiation Protection (ICNIRP), the critical effect of RF exposure relevant to human health and safety is heating of exposed tissue.
According to the Federal Communications Commission (FCC), 'Some health and safety interest groups have interpreted certain reports to suggest that wireless device use may be linked to cancer and other illnesses, posing potentially greater risks for children than adults. While these assertions have gained increased public attention, currently no scientific evidence establishes a causal link between wireless device use and cancer or other illnesses'.
However, above a certain level (referred to as the threshold) depending on the duration of exposure, RF exposure and the accompanying rise in temperature can provoke serious health effects, such as heatstroke and tissue damage (burns). To avoid hazards to health deriving from high RF exposure, limits are set in relation to the threshold known to show adverse effects, with an additional reduction factor to take care of scientific uncertainties. These limits are generally expressed in terms of the specific absorption rate (SAR). SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the phone transmitting at its highest power level in all tested frequency bands. SAR limits were first established in 1996 by the FCC in the USA and they were then adopted elsewhere.
You can find additional information about SAR at the following pages:
- fcc.gov
- icnirp.org
- ec.europa.eu
Pixel 2 and Pixel 2 XL were tested and certified to not exceed SAR limits in the US, Canada, European Union, Australia or India. Pixel 2 XL was additionally tested and certified to not exceed SAR in Singapore. You can find the SAR values applicable in each of those jurisdiction on your phone: Settings > About phone > Regulatory labels.
Service and support
For online help and support, visit g.co/PixelCare. If you send your phone for service, you might receive a replacement phone (in place of your original phone).
Regulatory information
Regulatory information, certification and compliance marks specific to Pixel 2/Pixel 2 XL can be found on your device under Settings 
EMC compliance statement
Important: This device, power adaptor and other in-box accessories have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions or other electronic devices.
Regulatory information: United States
FCC regulatory compliance
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-
Reorient or relocate the receiving antenna.
-
Increase the separation between the equipment and receiver.
-
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
-
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Google could void your authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- These devices may not cause harmful interference.
- These devices must accept any interference received, including interference that may cause undesired operation.
Radio frequency exposure
This device meets the US Federal Communications Commission's (FCC) requirements for exposure to radio waves and is designed and manufactured not to exceed the FCC's emission limits for exposure to radio frequency (RF) energy. For satisfying FCC RF exposure compliance requirements, body-worn operations are restricted to belt-clips, holsters or similar accessories that have no metallic component in the assembly and must provide at least 10 mm separation between the device, including its antenna, and the user's body.
Specific Absorption Rate (SAR) information
This device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA).
The Specific Absorption Rate (SAR) limit adopted by the USA is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit. Pixel 2 and Pixel 2 XL comply with radio frequency specifications when used near your ear or at a distance of 1.0 cm (0.4 in) from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
Pixel 2 maximum SAR values as reported to the FCC are:
- 0.93 W/kg when holding it to your ear
- 1.14 W/kg when properly worn on the body (distance of 1.0 cm (0.4 in))
Pixel 2 XL maximum SAR values as reported to the FCC are:
- 1.00 W/kg when holding it to your ear
- 1.18 W/kg when properly worn on the body (distance of 1.0 cm)
Class 1 laser product
Pixel 2 and Pixel 2 XL contain a Class 1 laser module per IEC 60825-1:2007 and IEC 60825-1:2014. The design of the product incorporates optics and protective housing such that there is no access to a level of laser radiation above Class 1. Laser modules in these products comply with FDA-standards 21 CFR 1040.10 and 1040.11, except for deviations pursuant to Laser Notice No. 50, dated 24 June 2007.
Pixel 2 and Pixel 2 XL Laser Module: Made in China. STMicroelectronics (R&D) Ltd., 33 Pinkhill, Edinburgh EH12 7BF, United Kingdom
Since the laser could be damaged during repair or disassembly, which could result in hazardous exposure to infrared laser emissions that are not visible, this product should be serviced by Google or an authorised service provider.
Hearing Aid Compatibility (HAC)
Pixel 2 and Pixel 2 XL have been evaluated and certified to be compatible with hearing aids per technical specification ANSI C63.19. There are two measures of hearing aid compatibility:
M rating, which is a measure of immunity to radio frequency interference for acoustic coupling hearing aids;
T rating, which is a measure of performance when used with an inductive coupling (telecoil) hearing aid.
Hearing aid compatible devices offered by Google:
- Pixel 2 M4/T3
- Pixel 2 XL M4/T3
As per FCC rules, a mobile phone is considered hearing aid compatible if rated M3 or M4 for acoustic coupling or T3 or T4 for inductive coupling.
Pixel 2 and Pixel 2 XL have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not yet been tested for use with hearing aids. It is important to try the different features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or Google for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
These devices have not been rated for hearing aid compatibility with respect to Wi-Fi operation. Google’s devices meet the hearing aid compatibility (HAC) requirements set by the Federal Communications Commission (FCC).
Recycling
For recycling in the United States, visit g.co/HWRecyclingProgram.
Regulatory information: Canada
Industry Canada, Class B
This Class B digital apparatus complies with Canadian ICES-003.CAN ICES-3(B)/NMB-3(B).
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Notice: The Industry Canada regulations provide that changes or modifications not expressly approved by Google could void your authority to operate this equipment.
Industry Canada (IC) Notices
Pixel 2 and Pixel 2 XL comply with Innovation, Science and Economic Development Canada (ISED or IC) licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) these devices may not cause interference, and (2) these devices must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Under Industry Canada regulations, the radio transmitter(s) in this device may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be chosen so that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Warning:
(i) The device for operation in the band 5,150–5,250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) The maximum antenna gain permitted for devices in the bands 5,250–5,350 MHz and 5,470–5,725 MHz shall comply with the e.i.r.p. limit; and
(iii) The maximum antenna gain permitted for devices in the band 5,725–5,825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5,250–5,350 MHz and 5,650–5,850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées, notamment :
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.;
(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.
(iv) les radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
Specific Absorption Rate (SAR) information
The radiated output power of Pixel 2 and Pixel 2 XL is below the Industry Canada (IC) radio frequency exposure limits. These devices have been evaluated for and shown compliant with the IC Radio Frequency (RF) Exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimised.
When using the device next to your body (other than in your hand or against your head), maintain a distance of 10 mm from your body for Pixel 2 and Pixel 2 XL, to be consistent with how each device is tested for compliance with RF exposure requirements. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components.
Pixel 2 maximum SAR values as reported to the IC are:
- 0.93 W/kg when holding it to your ear
- 1.14 W/kg when properly worn on the body
Pixel 2 XL maximum SAR values as reported to the IC are:
- 0.98 W/kg when holding it to your ear
- 1.18 W/kg when properly worn on the body
This device has been certified for use in Canada. Status of the listing in the Industry Canada’s REL (Radio Equipment List) can be found at the following web address: http://www.ic.gc.ca/app/sitt/reltel/srch/nwRdSrch.do
Additional Canadian information on RF exposure also can be found at the following web address: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08792.html
Regulatory information: EU
Frequency bands and power
European Union, United Kingdom
Data given here is the maximum radio frequency power transmitted in the frequency band(s) in which the radio equipment operates.
Pixel 2:
|
Frequency |
Power |
|---|---|
|
Wi-Fi 2 400-2 483,5 MHz |
Max 20 dBm |
|
Wi-Fi 5 150-5 250 MHz |
Max 20 dBm |
|
Wi-Fi 5 250-5 350 MHz |
Max 20 dBm |
|
Wi-Fi 5 470-5 725 MHz |
Max 20 dBm |
|
Bluetooth: 2 400-2 483,5 MHz |
Max 10 dBm |
|
NFC 13.56 MHz |
Max. -13 dBuA/m |
|
GSM 900 |
PC4 (Max 33 dBm) |
|
GSM 1800 |
PC1 (Max 30 dBm) |
|
UMTS Band I/VIII |
PC3 (Max 23 dBm) |
|
LTE:1, 3, 7, 8, 20, 28, 38, 40 |
PC3 (Max 24 dBm) |
Pixel 2 XL:
|
Frequency |
Power |
|---|---|
|
Wi-Fi 2 400-2 483,5 MHz |
Max 19 dBm |
|
Wi-Fi 5 150-5 250 MHz |
Max 20 dBm |
|
Wi-Fi 5 250-5 350 MHz |
Max 19.5 dBm |
|
Wi-Fi 5 470-5 725 MHz |
Max 19 dBm |
|
Bluetooth: 2 400-2 483,5 MHz |
Max 7 dBm |
|
NFC 13.56 MHz |
Max. -22 dBuA/m |
|
GSM 900 |
PC4 (Max 33.5 dBm) |
|
GSM 1800 |
PC1 (Max 30 dBm) |
|
UMTS Band I/VIII |
PC3 (Max 24.5 dBm) |
|
LTE:1, 3, 7, 8, 20, 28, 38, 40 |
PC3 (Max 25 dBm) |
Restrictions in the 5 GHz Band
WLAN function of these devices is restricted only to indoor use when operating in the 5,150–5,350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.
Radio frequency interference
Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.
EU Compliance Notice
Hereby, Google Inc. declares that Pixel 2 and Pixel 2 XL are in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity is below:
Declaration of Conformity (page 1 of 2)
Declaration of Conformity (page 2 of 2)
Declaration of Conformity (page 1 of 2)
Declaration of Conformity (page 2 of 2)
Restrictions and Requirements under Directive 2014/53/EU
The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK, CH, IS, LI, NO, TR
Specific Absorption Rate (SAR) information – EU
These devices are classified for use in a typical Class B domestic environment.
Pixel 2 and Pixel 2 XL comply with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement. For Pixel 2, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.72 W/kg, and when properly worn on the body is 0.87 W/kg. For Pixel 2 XL, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.61 W/kg, and when properly worn on the body is 1.08 W/kg.
Waste Electrical and Electronic Equipment (WEEE) & Batteries Directive
The Waste Electrical and Electronic Equipment (WEEE) Directive requires that all Electrical and Electronic Equipment (EEE), including your phone and its accessories, must be marked with the symbol of the crossed-out wheeled bin. This symbol means that the equipment must not be disposed of as unsorted municipal waste. Disposing of WEEE together with normal waste may pose a risk to the environment and to human health, due to certain substances used in EEE and their batteries.
Under the WEEE Directive, each EU Member State is responsible for achieving a high level of collection of WEEE for treatment, recovery and environmentally-sound disposal. Before throwing away your device, think for a minute about how to reduce the amount of WEEE you create. You could, for example, reuse it, recover it or turn it into artwork. By simply extending the life of your device, you will have reduced waste and helped the EU achieve its objectives.
The success of this EU policy will depend on your active contribution in returning your WEEE to the appropriate facilities dedicated to the disposal of such waste. You should contact your local authority or your retailer for details about the return and collection points available.
RoHS Compliance
This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
REACH
REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No 1907/2006) is the EU regulation addressing the safe production and use of chemicals. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at Env-Compliance@google.com.
The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.
Manufacturer info.
Manufacturer: Google Inc., 1600 Amphitheatre Parkway Mountain View, CA, USA 94043
Importer info.
Importer: Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland
Regulatory information: Australia
Specific Absorption Rate (SAR) information
Pixel 2 and Pixel 2 XL comply with radio frequency specifications when used near your ear or at a distance of 0.5 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement. For Pixel 2, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.74 W/kg, and when properly worn on the body is 0.92 W/kg. For Pixel 2 XL, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.61 W/kg, and when properly worn on the body is 1.08 W/kg.
WLAN function of these devices is restricted only to indoor use when operating in the 5,150–5,350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.
Regulatory information: India
Specific Absorption Rate (SAR) information
Your phone is a radio transmitter and receiver. It complies with the international guidelines in relation to the limiting of human exposure to electromagnetic fields and has been specifically designed to meet the guidelines for exposure to radio waves established by the Department of Telecommunications, Ministry of Communications and Information Technology, Government of India ('DoT'). The guidelines use a unit of measurement known as Specific Absorption Rate ('SAR') which is a unit of body-absorbed radio frequency quantity when the phone is in use. The SAR limit in India for mobile devices is 1.6 W/kg over a mass of 1 gram of human tissue.
Pixel 2 and Pixel 2 XL comply with these guidelines when used near your ear or at a distance of 1.0 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement. For Pixel 2, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.92 W/kg, and when properly worn on the body is 0.41 W/kg. For Pixel 2 XL, the highest Specific Absorption Rate (SAR) value reported for this device type when tested at the ear is 0.74 W/kg, and when properly worn on the body is 0.84 W/kg.
You can also see SAR values on the website of the DoT/Telecommunication Engineering Centre.
While most of the laboratory studies have been unable to find a direct link between exposure to radio frequency radiation and health, the DoT has prescribed the following precautionary measures while using the mobile handset:
Use a wireless hands-free system (headphone, headset) with a lower power Bluetooth emitter.
Make sure that the mobile phone has a low SAR. Keep your calls short or send a text message (SMS) instead. This advice applies especially to children, adolescents and pregnant women.
Use your mobile phone when the signal quality is good. People having active medical implants should preferably keep the mobile phone at least 15 cm away from the implant.
Recycling, e-waste management and handling statement
In India, this label indicates that this product should not be thrown away with household waste. It should be deposited at an appropriate facility to allow recovery and recycling.
Google declares that your phone has been designed and manufactured in compliance with E-Waste (Management) Rules, 2016 (hereafter '"the Rules'"), and is specifically in compliance with Rule 16 (1) on the reduction in the use of hazardous substances in the manufacture of electrical and electronic equipment and their maximum allowed concentrations by weight in the homogeneous materials (except for the exemptions listed in schedule II).
Improper handling, disposal, accidental breakage, damage or improper recycling of e-waste may present risks, including, but not limited to, fire, explosion and/or other hazards and uncontrolled waste disposal which may be detrimental to/have adverse effects on the environment as it prevents reuse of resources. Some e-waste may contain hazardous chemicals which, if disposed improperly, may make water, soil and other natural resources toxic. Improper disposal may cause harm to plant, animal and human life.
Regulatory information: Singapore
Specific Absorption Rate (SAR) information
The radiated output power of Pixel 2 XL is below the radio frequency exposure limits. These devices have been evaluated for, and shown compliant with, the IMDA Radio Frequency (RF) Exposure limits. These devices should be used in a manner such that the potential for human contact during normal operation is minimised.
When using the device next to your body (other than in your hand or against your head), maintain a distance of 1.0 cm from your body for Pixel 2 XL, to be consistent with how each device is tested for compliance with RF exposure requirements.
Ensure that the device accessories, such as a device case and device holster, are not composed of metal components.
Pixel 2 XL maximum SAR values as reported to IMDA are
- 0.61 W/kg when holding it to your ear
- 1.08 W/kg when properly worn on the body
Accessibility features
Accessibility features for Pixel 2 and Pixel 2 XL:
Pixel 2
| ACCESSIBILITY FEATURE | REQUIREMENTS – DESCRIPTION | VALUE |
|---|---|---|
Handset/Hardware information |
||
| Touch screen | Does the device have a touch screen | Yes |
| If the device has a touchscreen, is it capacitive (sometimes referred to as heat activated) | Yes | |
| Key identification | Are individual keys easily discernible to the user | N/A – touch screen keyboard/keypad |
| How are the keys discernible – separate keys, use of ridges to define | N/A | |
| Key centre point distance | What is the distance from the centre point of one number key to another | N/A |
| Keyboard layout | The keypad is laid out like a QWERTY typewriter keyboard | Yes |
| Lanyard pin for key ring or lanyard strap | Has a small bar allowing a key ring or neck strap (lanyard) to be attached | No |
| Differentiation of function keys | The number keys have a different colour or shape from the other keys, making them easier to tell apart by touch or by sight | N/A |
| Shape of device | A. Clam shell/flip phone B. Chocolate bar/stick C. Slide D. Swivel E. Touchscreen F. Other |
B, E |
| Operating system | The operating system and version used by this phone | Android 8.0 |
| Anti-slip features | Has a non-slip coating or ridges to prevent it slipping out of your hand | No |
Mobility/Dexterity features |
||
| Handset weight | Handset weight including battery | 143 grams |
| Easy battery placement | Is battery clearly marked for proper orientation and placement | N/A |
| Speaker-phone capable | Hands-free operation during dialling and after call initiated | Yes |
| Guarded/recessed keys | Individual keys are recessed or guarded in some way to reduce the chance that you will press the wrong key | N/A |
| Wireless earphones/headsets | Wireless earphones and headsets, such as Bluetooth headsets, are supported | Yes |
| Coupling to a device | To allow people to use computers as text terminals. Also allows customised devices to work with the phone. Device can be connected to the phone by using: | |
|
Yes | |
|
No | |
|
Yes | |
|
N/A | |
| Flat back for table top operation | Has a flat back, so it can be used while it is lying on a table | Yes |
| Any key answering | The user can answer the call by pressing any key | No |
| Hand movement | Some controls require you to pinch or twist them with your fingers, or rotate your wrist | Yes |
| Voice recognition for dialling | Allows you to dial a number by speaking the person's name, if it is stored in your contact list (a personal 'telephone book' that you create in your phone) | Yes |
| Voice recognition for accessing features | Allows you to activate features by speaking commands into the phone, reducing the need to use the keypad | Yes |
| Automatic answering | Enables the phone to pick up a call automatically after a designated number of rings | No |
Vision features |
||
| Tactile key markers – 'F' and 'J' | The 'F' and 'J' keys have raised dots or bumps on them so that you can distinguish them by touch (only relevant for phones that have a QWERTY typewriter-style keypad) | N/A |
| Standard number key layouts | The number keys are laid out in the standard way with 1 2 3 at the top and * 0 # at the bottom | Yes – note touch screen keyboard |
| Key feedback – tactile | When you press a key you can feel a physical click, so that you know it has been pressed | No |
| Key feedback – audible | When you press a key it makes a sound, so that you know it has been pressed | Yes |
| Audible identification of keys – spoken | When you press a number key the number is spoken out, so that you know you have pressed the correct one | Yes |
| Audible identification of keys – functions | The sounds that you hear when you press a key are different for number keys and function keys, so that you can easily tell them apart | Yes |
| Adjustable font – style | You can change the font (typeface) used for the text on the display, which may make it easier to read | Yes |
| Adjustable font – size | You can make the text on the display larger or smaller to make it easier to read | Yes |
| Personalised shortcuts | You can assign a particular feature to a single key or a short key sequence | Yes |
| Display characteristics – Adjustable Contrast Control | You can adjust the contrast of the display to make text and symbols easier to see against the background | No/colour correction and colour inversion is available |
| Display characteristics – Adjustable Brightness Control | You can adjust the brightness of the display to make it easier to read | Yes |
| Display characteristics – Main Display Size | Size of the main display | 5.0" 127 mm |
| Display characteristics – Main Display Resolution | The number of dots (called pixels) used to display text and images on the main display. More dots mean more detail. | FHD (1920 × 1080) |
| Display characteristics – Colour Differentiation | The information presented on the display does not rely on colour perception for understanding (e.g. you do not have to be able to distinguish red symbols from green symbols) | Yes – colour correction is available |
| Display characteristics – Symbols/Icons | Menus can be displayed using symbols or pictures in a grid layout. This can make them easier for some people to understand or remember | Yes |
| Display characteristics – Screen Flicker | The main display does not flicker at a rate that could cause problems for people with photo-epilepsy (between 2 Hz and 60 Hz) | Yes |
| Voice output of caller ID from contacts list | When you receive a call, it speaks the caller's name if it is stored in your contact | No |
| Voice output of SMS: inbuilt | Can read text messages out loud to you | Yes |
| Voiced menus | Speaks the menu options, allowing you to access functions even if you cannot read the display | Yes |
| Alternative format user manual | The user manual is available in alternative formats such as accessible online | Yes |
Hearing Features |
||
| Vibrating alert | The phone can be set to vibrate when it receives a call or text message or when it gives a warning alert | Yes |
| Visual alerts – Incoming calls | When a call or text message comes in, it displays a visual alert, such as the caller's name or photo if it is stored in your contact list | Yes |
| Two-way video communications – using mobile networks | Allows you to make video calls in which you can see the other person and they can see you using your mobile network | Yes |
| Two-way video communications – using wireless LAN networks | Allows you to make video calls in which you can see the other person and they can see you using your wireless LAN network | Yes |
| Headset – plug type | The type of plug a headset will need to have so that it can be connected to the phone | USB-C |
| Hearing aid compatibility | When used with a hearing aid, set to the 'T' position, the sound is clearer | Yes |
| Alternative hearing aid technologies | When used with alternative coupling technologies, the sound is clearer | N/A |
| Messaging Options – MMS | Allows you to send and receive multimedia messages, which can include photographs, audio and video clips | Yes |
| SMS personalisation and reuse | Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, 'I'm in a meeting; I'll call you back' | Yes |
| Messaging options – Email | Allows you to send and receive email messages | Yes |
| Internet capability | You can use the phone to browse websites and use other Internet-based services | Yes |
| ADDITIONAL FEATURES & CHARACTERISTICS | Google Pixel 2 is a touch-screen device. However, it has the following touch keys: power and volume control keys | |
| OPTIONAL FEATURES & ACCESSORIES | The nature of the open operating system and accessibility features mean that some features are provided as part of the Android operating system and as such are subject to change and upgrade during the life of the product | |
Pixel 2 XL
| ACCESSIBILITY FEATURE | REQUIREMENTS – DESCRIPTION | VALUE |
|---|---|---|
Handset/Hardware information |
||
| Touch screen | Does the device have a touch screen | Yes |
| If the device has a touchscreen, is it capacitive (sometimes referred to as heat activated) | Yes | |
| Key identification | Are individual keys easily discernible to the user | N/A – touch screen keyboard/keypad |
| How are the keys discernible – separate keys, use of ridges to define | N/A | |
| Key centre point distance | What is the distance from the centre point of one number key to another | N/A |
| Keyboard layout | The keypad is laid out like a QWERTY typewriter keyboard | Yes |
| Lanyard pin for key ring or lanyard strap | Has a small bar allowing a key ring or neck strap (lanyard) to be attached | No |
| Differentiation of function keys | The number keys have a different colour or shape from the other keys, making them easier to tell apart by touch or by sight | N/A |
| Shape of device | A. Clam shell/flip phone B. Chocolate bar/stick C. Slide D. Swivel E. Touchscreen F. Other |
B, E, |
| Operating system | The operating system and version used by this phone | Android 8.0 |
| Anti-slip features | Has a non-slip coating or ridges to prevent it slipping out of your hand | No |
Mobility/Dexterity features |
||
| Handset weight | Handset weight including battery | 175 grams |
| Easy battery placement | Is battery clearly marked for proper orientation and placement | N/A |
| Speaker-phone capable | Hands-free operation during dialling and after call initiated | Yes |
| Guarded/recessed keys | Individual keys are recessed or guarded in some way to reduce the chance that you will press the wrong key | N/A |
| Wireless earphones/headsets | Wireless earphones and headsets, such as Bluetooth headsets, are supported | Yes |
| Coupling to a device | To allow people to use computers as text terminals. Also allows customised devices to work with the phone. Device can be connected to the phone by using: | |
|
Yes | |
|
No | |
|
Yes | |
|
N/A | |
| Flat back for table top operation | Has a flat back, so it can be used while it is lying on a table | Yes |
| Any key answering | The user can answer the call by pressing any key | No |
| Hand movement | Some controls require you to pinch or twist them with your fingers, or rotate your wrist | Yes |
| Voice recognition for dialling | Allows you to dial a number by speaking the person's name, if it is stored in your contact list (a personal 'telephone book' that you create in your phone) | Yes |
| Voice recognition for accessing features | Allows you to activate features by speaking commands into the phone, reducing the need to use the keypad | Yes |
| Automatic answering | Enables the phone to pick up a call automatically after a designated number of rings | No |
Vision features |
||
| Tactile key markers – 'F' and 'J' | The 'F' and 'J' keys have raised dots or bumps on them so that you can distinguish them by touch (only relevant for phones that have a QWERTY typewriter-style keypad) | N/A |
| Standard number key layouts | The number keys are laid out in the standard way with 1 2 3 at the top and * 0 # at the bottom | Yes – note touch screen keyboard |
| Key feedback – tactile | When you press a key you can feel a physical click, so that you know it has been pressed | No |
| Key feedback – audible | When you press a key it makes a sound, so that you know it has been pressed | Yes |
| Audible identification of keys – spoken | When you press a number key the number is spoken out, so that you know you have pressed the correct one | Yes |
| Audible identification of keys – functions | The sounds that you hear when you press a key are different for number keys and function keys, so that you can easily tell them apart | Yes |
| Adjustable font – style | You can change the font (typeface) used for the text on the display, which may make it easier to read | Yes |
| Adjustable font – size | You can make the text on the display larger or smaller to make it easier to read | Yes |
| Personalised shortcuts | You can assign a particular feature to a single key or a short key sequence | Yes |
| Display characteristics – Adjustable Contrast Control | You can adjust the contrast of the display to make text and symbols easier to see against the background | No/colour correction and colour inversion is available |
| Display characteristics – Adjustable Brightness Control | You can adjust the brightness of the display to make it easier to read | Yes |
| Display characteristics – Main Display Size | Size of the main display | 5.99" 152.1 mm |
| Display characteristics – Main Display Resolution | The number of dots (called pixels) used to display text and images on the main display. More dots mean more detail. | OHD+, 1440 x 2880 pOLED |
| Display characteristics – Colour Differentiation | The information presented on the display does not rely on colour perception for understanding (e.g. you do not have to be able to distinguish red symbols from green symbols) | Yes – colour correction is available |
| Display characteristics – Symbols/Icons | Menus can be displayed using symbols or pictures in a grid layout. This can make them easier for some people to understand or remember | Yes |
| Display characteristics – Screen Flicker | The main display does not flicker at a rate that could cause problems for people with photo-epilepsy (between 2 Hz and 60 Hz) | Yes |
| Voice output of caller ID from contacts list | When you receive a call, it speaks the caller's name if it is stored in your contact | No |
| Voice output of SMS: inbuilt | Can read text messages out loud to you | Yes |
| Voiced menus | Speaks the menu options, allowing you to access functions even if you cannot read the display | Yes |
| Alternative format user manual | The user manual is available in alternative formats such as accessible online | Yes |
Hearing Features |
||
| Vibrating alert | The phone can be set to vibrate when it receives a call or text message or when it gives a warning alert | Yes |
| Visual alerts – Incoming calls | When a call or text message comes in, it displays a visual alert, such as the caller's name or photo if it is stored in your contact list | Yes |
| Two-way video communications – using mobile networks | Allows you to make video calls in which you can see the other person and they can see you using your mobile network | Yes |
| Two-way video communications – using wireless LAN networks | Allows you to make video calls in which you can see the other person and they can see you using your wireless LAN network | Yes |
| Headset – plug type | The type of plug a headset will need to have so that it can be connected to the phone | USB-C |
| Hearing aid compatibility | When used with a hearing aid, set to the 'T' position, the sound is clearer | Yes |
| Alternative hearing aid technologies | When used with alternative coupling technologies, the sound is clearer | N/A |
| Messaging Options – MMS | Allows you to send and receive multimedia messages, which can include photographs, audio and video clips | Yes |
| SMS personalisation and reuse | Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, 'I'm in a meeting; I'll call you back' | Yes |
| Messaging options – Email | Allows you to send and receive email messages | Yes |
| Internet capability | You can use the phone to browse websites and use other Internet-based services | Yes |
| ADDITIONAL FEATURES & CHARACTERISTICS | Google Pixel 2 XL is a touch-screen device. However, it has the following touch keys: power and volume control keys | |
| OPTIONAL FEATURES & ACCESSORIES | The nature of the open operating system and accessibility features mean that some features are provided as part of the Android operating system and as such are subject to change and upgrade during the life of the product | |