Fix a Pixel that freezes or won't respond

Try the following steps if your phone:

• Freezes
• Stops responding 
• Is stuck with the screen on

After each step, restart your phone to see if it fixed the issue.

Important: You're using a custom Android version. If these steps don't work for you, check with your device manufacturer.Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

1. Open your phone's Settings app.
2. Near the bottom, tap System  Software update.
3. When the update status appears on your screen, follow the steps.

Check if an update for the Camera app is available:

1. Open the Google Play Store app .
2. At the top right, tap the Profile icon.
3. Tap Manage apps and devices.
4. Under 'Updates available', install any updates available for Pixel Camera.

Check if an Android system update is available:

1. Open your phone’s Settings app.
2. Tap System.
3. Tap Software updates.
4. Tap System update.
5. Tap Check for update.

Tip: To help to identify which apps are causing problems, make a list of the apps that you force stop.

Restart in safe mode

Important: Safe mode temporarily turns off all downloaded apps.

Restart your phone normally and check apps

Important: A factory data reset will remove all data from your phone. You can restore any data stored in your Google Account, but all apps and their associated data are uninstalled. Before you perform a factory data reset, back up your phone.

• Learn how to back up and restore data.
• Learn how to perform a factory data reset.

• For possible solutions to other issues with your phone's camera, you can post questions on the Google Pixel Help Community.