Your warranty may cover a replacement, repair or refund.
The warranty helper will help you to check your warranty coverage, find solutions to common device issues, start a return, repair, or replacement, or connect with our team.
Confirm warranty coverage
Important:
- All Google items bought from Google Store, such as Pixel phones or Google Nest, come with a limited warranty.
- You can return your item and get a refund if you're within the standard return period. If you return your item, you won't get a replacement. Find out more about how to return an item.
Before you start a repair or replacement process, you must confirm the warranty type and coverage for your item. If you have Google Store's Preferred Care, start a claim.
Select your device to confirm warranty coverage, and start a repair or replacement process:
- Pixel Phone
- Pixel accessories
- Pixel Watch
- Pixel Buds
- Nest devices and accessories
- Fitbit devices and accessories
- Pixel Tablet
What affects eligibility
These details can affect your item's warranty coverage.
Item condition
Important: Nothing in this article affects your legal statutory rights.
You may be able to get a replacement or refund if your device:
- Doesn't charge properly.
- Doesn't turn on.
- Freezes often.
- Has microphone, speaker or button issues.
- Has trouble getting Internet or mobile signal.
You may not be able to get a replacement or refund for your device if:
- You dropped the item and it was damaged.
- Debris entered the USB-C port and it stopped working.
- You lost the device, it was stolen or you don't have it anymore.
- The device malfunctions due to liquid damage.
You purchased the item from a third-party retailer
Important: Nothing in this article affects your legal statutory rights. Google repair isn't available in Taiwan.
- If you bought your Made-by-Google device from a kiosk owned by Signifi, contact Google Support for warranty replacement.
- If you bought your Made-by-Google device from another approved third-party retailer, contact the retailer or the manufacturer directly. To find the manufacturer contact info, go to the warranty centre.