Learn how to manage recurring payments on Google Pay

When you select UPI Autopay as the payment method on a merchant app or website, you’ll receive a request in your Google Pay app that you need to authorize to set up the Autopay mandate. To setup a mandate:

1. On your mobile device, open the Google Pay app .
2. At the top right, click your Profile picture.
3. Select Autopay.
4. In the “Pending” tab, select the mandate you want to take action on. You can either accept or cancel the Autopay request from the merchant here.
5. Enter your UPI PIN.

You can also approve an Autopay mandate through an in-app request that you receive on Google Pay.

Tip: Autopay requests may take up to 24 hours to reflect on the Google Pay app. If you still don’t see the request within 24 hours, contact support.

1. Open the Google Pay app .
2. At the top right, click your profile picture.
3. Select Autopay. You can find the status of the mandates in these three tabs:
   • “Live”: These are approved mandates that aren’t executed yet. You can change or revoke these mandates.
   • “Pending”: These mandates require you to take action. You can:
     • Authorize the mandate.
     • Decline the mandate.
     • Execute the mandate.
   • “Completed”: These are completed mandates, which include:
     • Executed mandates
     • Expired mandates
     • Revoked mandates

To revoke a live mandate:

1. On your mobile device, open the Google Pay app .
2. At the top right, tap your Profile picture.
3. Select Autopay.
4. In the “Live” tab, tap the mandate you want to change.
5. Select an option:
   • “Pause autopay”
     • You can specify a start and end date.
   • “Cancel autopay”
6. Enter your UPI PIN.
7. Check the status in the “Live” tab.

• If you have setup an Autopay mandate for a loan, you won’t be able to cancel it through Google Pay. Reach out to your merchant for more details on how to cancel a loan-related mandate.
• In some situations, you may get an error message when you try to cancel your Autopay mandate. Try to reactivate or readd your bank account that is linked with the mandate before trying to cancel the Autopay setup.

• If mandate amount is less than ₹15000 INR: For the first payment, you’ll need to enter your UPI PIN.
• If mandate amount is more than ₹15000 INR: When the payment is due, you’ll need to enter your UPI PIN.

Tip: If a transaction needs authorization from you, on your app, you’ll receive a notification.

1. Open the Google Pay app .
2. At the top right, click your profile picture.
3. Select Autopay.
4. Select the mandate.
5. Expand the detailed transaction page. You’ll find details, like:
   • Unique autopay number
   • Start and end date
   • Frequency
   • Debit details

To find the frequency, in the “AutoPay” section of the Google Pay app, tap the relevant mandate.

Here are examples of the recurrence pattern for a mandate:

S. No.	Recurrence pattern	Recurrence value	Recurrence rule	Meaning
1	Weekly	“1 (Mon)”	On	The amount can be debited on Mondays every week.
2	Weekly	“5 (Fri)”	Before (inclusive of the recurrence value)	The amount can be debited weekly, anytime from Monday to Friday.
3	Weekly	“3 (Wed)”	After	The amount can be debited weekly, anytime from Wednesday to Sunday.
4	Every 2weeks	“16”	On	If the mandate start date is on January 24, 2018 with recurrence value “16,” the first debit will be on January 31, followed by February 15.
3	Monthly	“2”	On	The mandate can be executed on the second day of every month.

When the mandate is executed, you’ll be eligible to receive a scratch card. This is based on the terms and conditions of the reward. Learn more about reward FAQs.

1. On your mobile device, open the Google Pay app .
2. At the top right, tap your Profile picture.
3. Select Autopay.
4. In the “Live” tab, tap the mandate you want to change.
5. At the top right, click on the menu option.
6. Select Get help Issue Category.
7. Select Create a Ticket.
8. Follow the on-screen instructions.