Troubleshooting guide

A custom icon for Merchant Center Classic and Merchant Center Next.

Use this one-stop guide to solve some of the most common issues you may face when working with Google Product Ratings and product reviews.

What can we help you with?I want star ratings to appear on GoogleMy Product Ratings are not showingMy question is about the Product Ratings programMy question is about working with Product Ratings feeds in Merchant CenterI work with an approved Product Ratings reviews aggregator and have questionsMy product reviews are currently showing and I would like to opt out of the program

How did you upload the feed?I uploaded a Product Ratings feed to my Merchant Center accountI work with an approved Product Ratings aggregatorI haven’t sent any feeds through an aggregator or Merchant Center

When did you upload the Product Ratings feed to Merchant Center?Less than 8 weeks agoMore than 8 weeks ago

Have you run your feed through an XML schema validator?YesNo

Does your Product Ratings feed contain GTINs or Brand+MPN pairs for the majority of reviews?YesNo

I work with a reviews aggregator that is not approved for Google Product RatingsI would like to become an approved aggregator for Google Product Ratings

I’m having trouble uploading a Product Ratings feed to Merchant CenterI need help understanding the Reviews Diagnostics feature in Merchant Center

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