Important:
- These policies apply only to users located in the European Economic Area (EEA) and the UK, and only to purchases made on or after March 28, 2018. For purchases made before March 28, 2018, or for users in all other countries, learn how to get a refund.
- To check if a purchase is eligible for a refund, learn about Google Play refund policies.
- To check the status of an existing refund, check your refund request status.
Google gives refunds for Google Play purchases that are faulty or don’t match their description on Google Play. Google may also give refunds for some other Google Play purchases based on the refund policies described below. You can also contact the developer directly.
- If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction.
- Multiple requests for the same transaction won’t expedite the refund process. Please allow 1–4 days for a refund decision.
Request a refund
If the purchase doesn’t work properly or doesn’t match its description on Google Play, you can either:
- Get support from the developer of the app under a warranty they might offer.
- Request a refund on the Google Play website.
If you don’t find your purchase when you try to request a refund through the link above, you can request a refund from the Google Play website:
- Go to play.google.com.
- At the top right, click your Profile picture.
- Click Payments & subscriptions
Budget & order history.
- For the order you want to return, click Report a problem.
- Select the option that describes your situation.
- Complete the form and note that you'd like a refund.
- Click Submit.
Budget & order history.- If you don't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
- You’ll usually get a decision within one day but it can take up to four days.
- For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page.
Get support from the developer of the app
You should contact the app developer if:
- You have a question about an app.
- You made an in-app purchase but it wasn’t delivered or isn’t working as you expected.
The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws.
Tip: Some information related to refund requests may be shared with developers.