Learn how to fix common issues on Google Pixel Watch.
Blank or frozen watch face and touchscreen
If Google Pixel Watch displays a blank watch face, freezes, or the touchscreen stops working, a restart should resolve it.
- On Google Pixel Watch, press and hold the crown for 3 seconds.
- Scroll down and tap Restart.
Note: If your watch screen is still unresponsive after taking these steps, perform a hard reset. Long press the crown and side button until you see the white G, around 20 seconds but may take longer.
Pixel Watch won't pair with phone
Important: Google Pixel Watch does not have a physical reset button.
Don’t insert any items, such as paper clips, into the mic hole on the side of the Pixel Watch, or the charging pins on the back of Pixel Watch 2 and 3, as this can cause damage.
A factory reset will help resolve multiple issues you may encounter in the Google Pixel Watch app including:
- Forgotten pin or passcode
- "Something went wrong" error message
To resolve these issues, factory reset your Google Pixel Watch and then reconnect your Google Pixel Watch with your phone.
Tip: After you reset your watch to factory settings, all apps, settings, and data on your watch are erased.
On your phone
- On your phone, open the Google Pixel Watch app
.
- Tap System
Reset and unpair watch.
Reset and unpair watch.On your watch
- On Google Pixel Watch, swipe down
.
- Tap System.
- Scroll down and tap Disconnect & reset
.
Note: If this does not work, reset through your phone's Google Pixel Watch app.
Reconnect your phone and watch with Set up Google Pixel Watch.
There are several ways to reset your watch if you have forgotten your PIN or passcode.
Reset from the Google Pixel Watch app: You can reset Google Pixel Watch to factory settings from the Google Pixel Watch app.
Reset remotely: You can reset to factory settings remotely from android.com/find.
- Turn off Google Pixel Watch.
- Wait 30 seconds, then turn it back on by pressing the crown.
- When the watch screen displays the white "G" icon, tap the upper-left and lower-right corners on the watch face screen at the same time. The watch will go into "Fastboot" mode.
- Press the side button next to the crown to scroll down.
- When "Recovery Mode" is highlighted, press the crown. The message "No Command" will appear on the watch face.
- Press and hold the crown and swipe up on your screen at the same time. A debug screen will appear on the watch face.
- Swipe down until "Wipe Data/Factory Reset" is highlighted.
- Swipe right to reset your watch and PIN.
- Swipe right again to confirm.
After resetting, Set up Google Pixel Watch again.
Not connected to Wi-Fi
A "Network error" message in the Google Pixel Watch app may indicate that your phone is not connected to Wi-Fi. As long as your Google Pixel Watch's Wi-Fi is on, it'll connect automatically to Wi-Fi networks saved on your phone. Make sure your phone is connected to Wi-Fi and then check to ensure Wi-Fi is turned on in your watch's settings.
- On Google Pixel Watch, swipe down
- Tap Connectivity
- If it doesn't already have a connection, tap Add network.
- If it requires a password, tap Password. When prompted, enter the password on your watch.
Tip: Your watch can't connect to Wi-Fi networks that take you to a page before you can connect (for example, Wi-Fi networks at places like hotels or coffee shops). It also can't connect to 5GHz networks.
Not connected to cellular network (LTE only)
If you have not had an eSim profile on the Google Pixel Watch before, learn how to Set up LTE.
If you have had an eSim profile on the Google Pixel Watch before and now have an inactive eSIM profile which was never deleted, learn how to Fix issues with LTE activation.
Deleted my eSIM profile by mistake (LTE only)
- On Google Pixel Watch, swipe down
- Tap Connectivity
- Follow the on-screen instructions to re-add the eSIM profile to your watch. Some carriers may require that you call to reactivate the eSIM.
Can't make calls
Google Pixel Watch LTE: Verify that you have a cellular watch
- On Google Pixel Watch, swipe down
- Tap Connectivity
If you don't see a Mobile setting, your watch does not have cellular service. You must have a Google Pixel Watch LTE in order to get cellular service on your watch. You must use the same carrier for both your watch and phone service.
Google Pixel Watch Wi-Fi: Verify that you are connected to Bluetooth
- On Google Pixel Watch, swipe down
- Tap Connectivity
- Make sure your nearby phone is connected to Bluetooth as well.
Can't send or receive SMS/MMS messages
If you have trouble sending or receiving messages, make sure you have the requirements in Phone calls and SMS texts on Google Pixel Watch.
Note: Google Pixel Watch syncs texts with your phone so your connected phone must be online.
Missed calls
If you have missed calls that you haven't gotten notifications for, make sure that you're not muting call notifications.
- On Google Pixel Watch, swipe down from the top of the screen.
- Make sure that the modes that mute notifications are turned off.
Can't make outgoing calls
- Confirm that all steps were fully completed during setup.
- Check your connection to Bluetooth and Wi-Fi or LTE.
Google Pixel Watch won't charge
Google Pixel Watch won't update
Google Pixel Watch won't update without sufficient battery and Wi-Fi connection. Update Google Pixel Watch to ensure you have the most up-to-date features.
Apps in Google Pixel Watch won't update
Google Pixel Watch won't update without sufficient battery and Wi-Fi connection. Update the apps on your Google Pixel Watch to get the latest version and avoid app errors.
Contact support
If these steps haven't worked to fix your Google Pixel Watch, you can Replace or file a warranty claim for Google Pixel Watch.