If you are experiencing USB-C port issues on your Pixel Tablet, there are a few steps that you can take to troubleshoot these issues.
Check if the USB-C port is clean and dry
- Remove any accessories that are currently plugged into your tablet.
- If you have a protective case, remove it first to make sure that there is nothing that is blocking the USB port.
- Check the bottom part of your tablet to check if there is debris, moisture or dirt in the USB port.
Clean the USB-C port of your Pixel Tablet
- If the port or charging cable has debris inside, gently tap it against your hand, port down.
- You can also or use compressed air to remove debris. To use compressed air:
- Position the nozzle of the compressed air a short distance from your USB port to control how much pressure is applied.
- Make sure that you place the can in an upright position.
- Use short blasts of the compressed air to loosen dirt and debris from the USB port.
Important:
- If you need to remove debris or dirt from your USB port, don't use sharp or pointed objects to avoid damage.
- Compressed air can damage your tablet's coating. Avoid using compressed air to clean the outside of your tablet.
Check if the USB-C port is damaged
If you have already checked your USB port for debris or cleaned it but are still having issues, check the USB port for damage.
- Check if the USB port looks burned, melted or corroded.
- Gently plug the charging cable in to check if it has good contact.
- If the port still doesn't work and you find your USB port to be damaged or broken, contact us.
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Note: If you think that your charging cable is the problem, try a different cable to test. If the cable is damaged, you can get a replacement from the Google Store.
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