If something goes wrong when you try to copy your data from your current device to your Pixel Tablet, try the following troubleshooting steps.
If the process stops or doesn't start
If you lose power or get disconnected from your network
If the process doesn't start or you get an error message
Check the basics:
- Make sure that you undock your Pixel Tablet from the Charging Speaker Dock before you transfer or copy data from another device.
- Check that both devices are unlocked, charged and turned on.
- Turn off Battery Saver on your current device.
- Restart your current device.
Check your cable:
- Unplug and replug both ends of the cable into both devices.
- If you use a cable adaptor, make sure that the adaptor side is plugged into the tablet.
- Try a different cable. Not all power cables can copy data.
If you can't copy data over your Wi-Fi network
Some devices can't copy data over Wi-Fi. For example, copying data won't work from:
- An iPhone with iOS 7 or earlier
- A phone with Android 4 or earlier
If you skip data copy during setup
If you skip the data copy process when you set up your tablet, you can return to or restart the data copy process:
- Within a few minutes of setup: You'll get a notification on your Pixel Tablet saying that setup isn't done. Tap the notification.
- For a few days after you set up your Pixel Tablet: On your tablet, open your device's Settings app
and follow the on-screen instructions to finish setup.
- Once you've had your tablet for a while: Perform a factory reset of your Pixel Tablet. Note that this will erase all of the data on your tablet.
and follow the on-screen instructions to finish setup.Problems with copying from an iPhoneⓇ or iPadⓇ
Check if your iPhone or iPad is supervised by an organisation
Check if you have a supervised device:
If a business, school or other organisation supervises your iPhone or iPad, your data won't copy. To check whether your device is supervised:
- Open Settings
- Under the name of your iPhone, for example, check for: 'This iPhone is supervised'.
Check if you have a managed device:
If a business, school or other organisation manages your iPhone or iPad, the data that copies might be limited. To check whether your device is managed:
- Open Settings
- Under the device name, check for policy profiles from your organisation.
To increase what you can copy, remove these profiles. Note that this might affect your access to your organisation's information.
Check if your iPhone or iPad has photos in the HEIF format (iOSⓇ 11 and up)
To copy HEIF photos to your Pixel Tablet, save them to Google Photos from your iPhone or iPad. Learn how to back up to Google Photos.
.Copy data from your iCloud account
- Make sure that all of your contacts are in iCloud.
- Export your contacts from icloud.com as a vCard file.
- Import your contacts to Gmail. Learn how to add, move or import contacts.
- Once you copy your contacts, you'll find them in your communication apps on your Pixel Tablet.
- If you want to copy your iCloud photos to Google Photos, request an iCloud transfer.
What won't copy during setup
From an Android device
- Accounts other than Google Accounts and their data
- Downloads, like PDF files
- Photos, videos and music stored in hidden folders
- Apps not from the Google Play Store
- Data from apps that don't use Android backup
- Cloud-synced contacts and calendars. To get synced data, log in to your accounts from your Pixel device's Settings
From an iPhone or iPad
- App data
- Paid apps
- No-charge apps not matched on the Play Store
- In-app purchases
- Photos where an original isn't stored on your iPhone or iPad
- Photos, videos, documents and other files stored in iCloud
- Phone settings, like Wi-Fi passwords
- Music with iTunes Digital Rights Management protection
- Accounts
- Cloud-synced contacts and calendars from services other than iCloud. To get data synced with other services, log in to your accounts from your Pixel Tablet's Settings app
.
- Bookmarks from Safari
- Some third-party chat app data
Other problems when you copy data
When you copy from an Android device
If you don't have a cable:
- On your Pixel Tablet:
- Start tablet setup.
- Connect to a Wi-Fi network.
- When prompted to use your old device to copy data, tap Can't use old phone.
- Follow the on-screen instructions to access your backup.
If you can't use your old device:
- Check that you have a backup of your current Android phone. Find out how to manage backups.
- Begin setup on your Pixel Tablet.
- When asked to use your old device, tap Can't use old phone.
- Under 'Copy another way', tap OK
- Connect to a Wi-Fi network.
- Sign in to the Google Account that has the backup of your data.
- Follow the on-screen instructions to access your backup.
How to copy Google Account data from your old device
Contacts:
If you already have contacts on your old device with your Google Account, like in Gmail, they'll automatically show up on your Pixel Tablet after you sign in. To access your contacts, open the Contacts app 
Photos, videos, files and folders:
Upload content from your current phone or computer to your Google Account. Content in your Google Account shows on your Pixel Tablet. Learn how to upload to Google Drive and back up to Google Photos.
If you still can't copy your data
If you still can't copy your data to your Pixel Tablet, contact us.
Related articles
- Copy data from an iPhone or Android device to a Pixel Tablet
- Back up iPhone and iCloud data to Google Drive
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