Google Payment Corp. Money Transmitter Licenses (US only)

For Alaska residents only:

If your issue is unresolved by Google Payment Corp. (phone: 1-888-986-7944), please submit formal complaints with the State of Alaska, Division of Banking & Securities:

Please download the form here.

Submit formal complaint form with supporting documents:

Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 1-907-465-2521.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation:

• Toll-free telephone number: 1-866-275-2677
• Email: Ask.DFPI@dfpi.ca.gov
• Mail:
  Department of Financial Protection and Innovation, Consumer Services
  2101 Arena Boulevard, Sacramento, CA 95834

Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question or problem with your transaction or the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking doesn’t have access to this info.

If you’re a Colorado resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing:

1. Fill out the complaint form provided on the Colorado Division of Banking website.
2. Return the complaint form with supporting documents by mail or email:

   Colorado Division Banking
   1560 Broadway, Suite 975
   Denver, CO 80202

   Email: DORA_BankingWebsite@state.co.us
   Website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, CRS requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

For Minnesota residents, if you are sending money to someone you do not know; or are responding to an Internet, phone or other offer that you are not sure is honest; or if you are sending money on a promise of receiving a large amount of money, winning a lottery or prize, or receiving a credit card or a loan, you may be a victim of a fraudulent scheme.

Minnesota residents may contact the Minnesota Commerce Department with questions or complaints about Google Payment Corp. at (651) 539-1600.

Google Payment Corp. (GPC) is licensed and regulated as a Money Transmitter by the New York State Department of Financial Services. To contact GPC with questions or complaints:

• Call us at 1-888-986-7944
• Contact us at http://payments.google.com/support/bin/request.py
• Or contact us by mail at P.O. Box 1568, Mountain View, CA 94042
• Unresolved consumer complaints may be mailed to: New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004