If you think that a purchase was made or money was sent or received fraudulently, you can dispute a transaction. You can cancel some payments that you made using Google Pay.
Step 1: Check if the transaction is complete
- A transaction can't be disputed until it's complete.
- The amount shown for transactions that are still processing are temporary and may change.
- After you cancel an order or payment, it can take some time before your account is credited.
Step 2: Check if the transaction was made by someone who you know
If a family member or friend had access to your Google Account or payment method and made the transaction, go to the appropriate section below.
Cancel a Google purchase
Important: This info is for individuals, not businesses. For more info about Google Pay for businesses, visit the Payments Centre Help Centre.
Contact the product's support team.
Cancel a Google subscription
Important: When you cancel a subscription, completed payments aren't refunded. Cancellations can't be undone, but you can always resubscribe.
Dispute or report a payment that you did not authorise
Dispute a payment for Google products
If you think that a fraudulent payment was made for a Google product like Play or YouTube, you can dispute a transaction.
Dispute a transaction that you don't recognise in the Google Pay app
If you find a transaction in the Google Pay app that you don't recognise, contact your financial institution or the merchant where the transaction was made.