FAQs about the Nest Aware (2nd gen) 30-day trial

• When you set up an eligible device in either the Google Home app or Nest app, you can try out a Nest Aware (2nd gen) subscription for 30 days.
• After the trial ends, you can subscribe to Nest Aware to continue using subscription features. There is a limit of one 30-day trial per home.
• Once you start the trial, you can't cancel it, but you can turn off your camera recording and sound detection if you want. You can also delete your video history and sound detection events with the app.
• To be eligible for a 30-day trial, your home must be in a country where Nest Aware subscriptions are available for purchase.
• Specific Nest Aware features may vary by region and device.
• You'll need to use a Google Account when you sign up for Nest Aware.

You'll get a peek into the Nest Aware subscription service for 30 days. However, certain features, like Emergency Calling, are only available with a paid Nest Aware subscription and when located in the U.S.

During the trial period, you'll be able to:

• Get more intelligent alerts, including specific alerts when your Nest camera detects a familiar or unfamiliar face.

  In the United States, you can also get alerts when the sound of breaking glass or a smoke alarm is detected by your Google Nest speakers or displays.

  Note: Familiar face alerts are not available on Nest Cams used in Illinois and may not be available on certain Nest Cams in the EU.
• Create Activity Zones to highlight areas you want your camera to keep a closer eye on, and get custom alerts when it detects motion there. Activity zones do not require a Nest Aware subscription with Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), or Nest Cam floodlight. A Nest Aware subscription is required to use Activity Zones with Nest Cam Indoor, Nest Cam Outdoor, Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Doorbell wired, and Nest Hub Max.
• Get 30 days of event video history (clips).
• If you've already purchased a Nest Aware subscription that includes a longer video history, you'll be able to continue to access the full video history that's included with your subscription when your trial ends.
• Create and share video clips or timelapses.

• If you're eligible, you can opt in to the Nest Aware 30-day trial when you add an eligible product to the Home app or Nest app. Depending on your region, a 30-day trial may be unavailable.
• You can purchase a subscription for Nest Aware at any time during your trial or after it ends. 
• You'll be notified in the app, and get a series of emails letting you know when your trial ends.

Note: If you subscribed to Nest Aware through one of our partners, the 30-day trial may end when you purchase a subscription from them. Contact the partner for more details.

You can always check when your trial ends on a web browser or in the app:

Web browser

1. Visit store.google.com/subscriptions. Sign in to your account, if needed.
   • If you have more than one home, use the drop down menu at the top to select the home with the 30-day trial you want to view.
2. You'll find the date your trial ends in the Nest Aware section.
   • If you already signed up for a paid subscription, you'll see the date when your billing starts. 
   • If a date doesn't appear then you may not have an active 30-day trial.

Home app

1. Open the Google Home app .
2. Tap Settings .
3. Under "Features," select Nest Aware.

Nest app

1. Open the Nest app .
2. Tap Settings   Nest Aware.