If you can’t successfully set up your Nest speaker or display, try the below troubleshooting steps.
Nest speaker or display setup troubleshooting
Setup freezes or can't finish
Restart your speaker or display
- Unplug your device.
- Wait for 10 seconds, then plug it back in.
- Start the setup process again.
Nest speaker or display can’t connect to Wi-Fi
When you set up your Nest speaker or display, make sure that:
-
Your setup device is connected to the same Wi-Fi network you want to connect your Nest speaker or display to.
- Your Wi-Fi password is correct.
- Your setup device stays within 5-20 feet of your Nest speaker or display throughout the setup process.
If you’re still having trouble, try setting up your Nest speaker or display again using another setup device in your home.
For more advanced troubleshooting, go to Fix issues with a Nest speaker or display not connecting to Wi-Fi.
Wi-Fi network isn’t listed during setup
When you set up your Nest speaker or display, make sure that:
- Your setup device is able to connect directly to the same network from your current location.
- You're within 15-20 feet of your Wi-Fi router.
- You typically have a strong Wi-Fi connection in the location you're trying to set up the speaker or display.
- If you're attempting to set up your speaker or display on a 5 GHz WiFi connection, your setup device supports 5 GHz.
For more advanced troubleshooting, go to Wi-Fi network not listed in the Google Home app.
Nest speaker or display doesn't appear in the Google Home app
Restart your speaker or display
- Unplug your device.
- Wait for 10 seconds, then plug it back in.
Restart the Google Home app
- Close the Google Home app
.
- Open the Google Home app
.For more advanced troubleshooting, go to Can't find Google Nest speaker or display in the Google Home app.