Troubleshoot Android recovery screen

If your screen shows the message “Your system or an application is having issues,” you can usually recover by restarting your Chromecast with Google TV or Google TV Streamer (4K). If the problem continues, you’ll need to factory reset your Google streaming device.

Android recovery screen image

What to do

Google TV Streamer (4K)

With the Google TV Streamer Voice Remote

At the top right of your TV screen, select your profile All settings .
Select System About Factory Reset.

From the Google TV Streamer device

While the device is plugged into the TV and powered on, press and hold the button for 10-12 seconds on the back of the device. The LED should start to blink yellow .
When the LED light turns solid white, release the button, and the device should then reset.

Chromecast with Google TV

Use the Chromecast dongle that’s inserted into an HDMI port on your TV or other display device. You won’t be able to use the Chromecast Voice Remote.

Find the recovery options near the bottom of the screen.
- To cycle through the recovery options, press the button on the back of your Chromecast.
- To select an option, press and hold the button for 3 seconds.
Select Try again. This option restarts your Chromecast and may resolve the problem.
If your Chromecast returns to this recovery screen after the restart, select
Factory Data Reset.
- Important: A factory data reset erases all user data saved on your
  Chromecast. You’ll also need to Set up your Chromecast with Google TV again.

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