File migration for the new data migration service is currently in beta and subject to the Pre-General Availability Offerings Terms in the Google Workspace Service Specific Terms.
You can access a report with detailed information on the items in your file migration.
Access the report
You must be signed in as a super administrator for this task.
-
Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
-
In the Admin console, go to Menu
Data
Data import & export
- At the top, click Go to data migration (New).
- For Microsoft OneDrive, click Migrate.
- Click Export migration report.
- If the Tasks list doesn't open automatically with the downloaded report, click Tasks
.
- For Your Tasks, click the link to open in Google Sheets.
Interpret the migration report
You can use the migration report to identify items that didn't migrate and the reasons they weren’t able to be transferred.
|
Error report field |
Description |
|---|---|
|
Status |
The migration status of the item (example: warning, error) |
| Error or warning code and description |
The code and message associated with the error or warning status. For help with frequently seen error messages, go to Troubleshoot common error messages. |
|
Processing start time |
When the item started to migrate |
|
Processing end time |
When the item migration was complete |
|
Source type & source identifier |
|
|
Source URI |
URI of the source item |
|
Target type and target identifier |
|
|
Target URI |
URI of the target item |
Troubleshoot common error messages
If you get an error that's not mentioned in this table, try running a delta migration.
|
Error message |
Description & troubleshooting help |
|---|---|
|
An error occurred while calling source side or Need admin approval |
The data migration tool wasn’t able to connect to your Microsoft OneDrive account.
|
|
Failed to crawl parent item permissions while crawling permissions for Drive ID drive_id and source ItemId item_id |
A transient error that can be corrected by running a delta migration. |
|
Failed to crawl folder as one of the upstream dependency task for Drive id: drive_id, Folder id: folder_id has failed. |
A parent folder failed to migrate and it wasn’t possible to crawl any of its child folders.
|
|
Found microsoft drive item with restricted permissions. Drive id: drive_id, Item id: item_id. |
The file or folder has restricted permissions. Items with restricted permissions are not supported by migration tool. |
|
User provided in identity mapping does not belong to a Workspace customer |
A target user email ID in the identity map is not a Google Workspace email ID.
For details, go to create & upload an identity map. |
|
Internal error occurred |
A transient error that can be corrected by running a delta migration. |
|
Found entries missing in the identity mapping for <username> |
A source user is not mapped to a target user in the identity map.
For details, go to create & upload an identity map. |
|
The item shared with "Anyone with the link" on the source could not be shared with the same setting on the target file on Google Drive. |
We couldn’t share the item with the “Anyone with the link” setting. For details, go to external sharing for your organization. |
| Item is created by a non-user identity. | The file or folder was created by a non-user identity. Files created by non-user identities in Microsoft are not supported. |
| Item is last modified by a non-user identity. | The file or folder was last modified by a non-user identity. Files and folders modified by non-user identities in Microsoft are not supported. |
